Cognitiev
Google Workspace integration

Cognitiev Studio + Google Calendar & Gmail

Cognitiev Studio is Cognitiev's agentic AI platform. Its AI voice and messaging agents talk to your customers, qualify leads and book appointments. Connecting your Google account lets those agents schedule directly into your calendar and lets email workflows know when someone replies. This page explains exactly what we access, why, and how to turn it off.

Google Calendar — appointment booking

When a caller or lead agrees to a meeting, the AI agent checks your availability, offers open slots, and creates the event on the calendar you selected. If plans change, the agent or your workflow can reschedule or cancel that same event.

  • Read your calendar list calendar.calendarlist.readonly — So you can choose the calendar used for bookings.
  • Read free/busy times calendar.events.freebusy — So the agent offers only open slots.
  • Create, update & delete events calendar.events — To book, reschedule or cancel appointments arranged through your agent. We only touch events Cognitiev created.

Gmail — reply detection & sending mailbox

Email workflows send follow-ups from your mailbox. With Gmail connected, Cognitiev Studio notices when a recipient replies to one of those emails so the workflow can stop further follow-ups, notify your team or branch to the next step. We do not read, scan or store the rest of your inbox.

You can also add Gmail as a sending mailbox under Outreach → Mailboxes. Your outreach sequence emails are then sent from your own address instead of a shared one, and only to the recipients you chose. Reply detection reads only replies and bounce notices for those emails.

  • Read messages & threads gmail.readonly — To detect replies and bounce notices for emails Cognitiev sent for you. We only look for messages from people you emailed and for delivery-failure notices.
  • Send email gmail.send — Only for a Gmail sending mailbox: sends the outreach sequence emails you wrote, from your own address, within the daily limit you set.

All Google integrations also request openid and email so we can show which Google account is connected. gmail.send is requested only when you add a sending mailbox.

How connecting works

  1. 1

    Open Integrations

    Sign in to the Cognitiev Studio dashboard at voice.cognitiev.com and go to Dashboard → Integrations.

  2. 2

    Choose Google Calendar or Gmail

    Each integration is separate and optional. Click Connect on the one you need.

  3. 3

    Review Google's consent screen

    Google shows exactly which permissions Cognitiev is requesting. You can decline at any time and nothing is stored.

  4. 4

    Pick your settings

    For Calendar, select the calendar your agent should book into. For Gmail, choose which workflows may watch for replies.

What we store and how we protect it

  • Your Google account ID and email, to label the connection.
  • OAuth tokens, encrypted at rest and used only by our servers.
  • The selected calendar and the IDs of events Cognitiev created.
  • For Gmail: IDs of threads your workflow sent and, when a reply arrives, that reply's sender, subject and text so the workflow can act on it.
  • For a sending mailbox: a record of each email sent through it (recipient, subject, send time, status, Gmail message and thread IDs), plus the text of replies and the addresses that bounced. The message content comes from the sequence templates you wrote.
  • Reply text may be processed by Microsoft Azure OpenAI to label the reply and draft a suggested answer for you. It is not used to train models, and a draft is sent only after you approve it.
  • Nothing is used for advertising, sold, or used to train AI models. Our use of Google user data follows the Google API Services User Data Policy, including the Limited Use requirements.

Disconnecting

  • Click Disconnect in Dashboard → Integrations. We revoke the token with Google and delete the stored tokens, calendar selection and thread references immediately.
  • Or remove Cognitiev from myaccount.google.com/permissions.
  • Appointments already on your calendar stay there unless you delete them.
  • Deleting your Cognitiev account removes all Google data with it. You can also email support@cognitiev.com.

Read the full details

Our Privacy Policy has a dedicated section on Google API Services and Google user data, plus our retention, security and deletion practices.

Privacy Policy Terms of Service