AI Automation Services
- AI Voice Assistant
- AI Receptionist
- AI Phone Answering
- AI Call Routing
- AI Appointment Scheduling
- AI Lead Qualification
Enterprise Agentic AI & Automation · CRM · OmnichannelAgentic AI Automation
Agentic AI Automation
that closes the loop.
One platform for Agentic AI calling, Business Process Automation, 24/7 follow-ups and scheduling — plus a full CRM and omnichannel inbox for teams that refuse to lose a lead.
Cognitiev is a brand of Kritrima AI Technologies Pvt. Ltd.
<350 ms
Avg Latency
99.95%
Uptime SLA
+35%
Response Lift
ISO 27001• SOC 2 aligned•GDPR · DPDP
Voice
WhatsApp
Instagram
Messenger
LinkedIn
Email · SMS
Live Agent
Cognitiev AI
Detecting sentiment…
Recognized by Industry Giants
Clients
Live Control PlaneSee the runtime your
See the runtime your
customers feel.
Every active conversation, every region, every transfer — observable in real time across a single low-latency runtime.
console.cognitiev.com / live
all systems · 312 ms p50
Active Conversations
streaming
Aria · Salesc-9281
Voice
IN-DEL
Live
3:07
Nova · Supportc-9282
Voice
US-NYC
Live
0:42
Echo · Recruiterc-9283
WhatsApp
SG-SIN
Transferring
5:18
Vox · Servicec-9284
Voice
GB-LON
Wrap-up
1:32
Lyra · Real Estatec-9285
Instagram
AE-DXB
Live
0:11
Iris · Outreachc-9286
LinkedIn
DE-FRA
Ringing
0:04
· agent.nova handed off c-9284 to human in 1.2s · sentiment[c-9283] shifted neutral → positive · auto-retry scheduled for 11 unanswered calls in IN-DEL · CRM record c-9281 promoted to HOT · webhook delivered → hubspot in 84ms
End-to-End Automation
Watch Your Automation in Action
From prospect capture to CRM organization — fully automated, zero manual work
Facebook Prospects
Facebook
Instagram Prospects
InstagramWhatsApp Prospects
WhatsAppWebsite Prospects
WebsiteProcessing:New Prospect from Facebook
1
Lead CapturedInbound from web, social or campaign
2
AI Voice CallIntelligent conversation begins
3
Live TransferHot prospects to your team
4
Report SentTranscript, sentiment & summary
5
CRM OrganizedAuto-scored Hot / Normal / Cold
Converted
0
prospects53%Follow-up
0
prospects33%Not Interested
0
prospects14%100%
Prospect Capture Rate
<30s
First Response Time
90
Day Automated Follow-up
Omnichannel
Six channels. One customer record.
Voice, social and email collapse into a single lead — with context your agents and AI never lose.
Unified Timeline · today
syncing live
- DM from @sara.mInstagram · 09:42
“Saw your reel — is this still in stock?”
- Lyra · auto-replyAI Agent · 09:42
Captured intent · scored Hot · added to pipeline.
- Continued on WhatsAppWhatsApp · 10:11
Customer sent address — switched channel, context preserved.
- Outbound voice call · 4m 12sVoice · 10:24
Sentiment positive · objection resolved · demo booked.
- Quote · ₹84,500 sentEmail · 10:25
Auto-generated · tracked open in 2 min.
40–60%
Cost reduction
35%
Faster response
25%
Higher conversion
Platform
One workspace. Every revenue motion.
Six modules, one customer graph — purpose-built for conversational revenue.
Voice Agent
Custom AI voices, in minutes.
Prompt, knowledge base and tools wired into ElevenLabs, OpenAI, Deepgram and Azure — with real-time interruptions and emotion detection.
agent · sales-aria.yaml
name: Aria
voice: elevenlabs/aria-v3
model: claude-opus / fallback: gpt-5
kb: ["pricing.pdf", "objections.md"]
tools: [crm.push, calendar.book, transfer]
Omnichannel Inbox
Every channel. One thread.
WhatsApp, Messenger, Instagram, LinkedIn — synced live.
Real-Estate · Lead #c-9281
WhatsApp
Hey, is the 2BHK still available?
AI · Aria
Yes! Want a viewing tomorrow at 5?
WhatsApp
Make it 6:30, sending location.
📎 location.pin · 2 KB
Aria is typing…
Realtime
Operate by the millisecond.
Volume, latency, sentiment — observable end-to-end.
12,438
calls · 24h
18.2%
Bulk Calling
Campaigns at any scale.
CSV / Sheets, retry logic, true concurrency.
Campaign · q4-renewals
RUNNING2,184 / 5,00043.7%
Answered
1,612
Hot
+218
Retry
142
CRM Lifecycle
Pipeline that scores itself.
Contacts → leads → opportunities → quotations, with Hot / Normal / Cold scoring and dead-lead revival.
New2
S. Mehta
Inbound
K. Tan
Web Form
Hot3
A. Khan
Booked Demo
M. Costa
Quote Sent
R. Patel
Follow-up
Won1
L. Müller
₹12L · MRR
Integrations
Plug in. Ship today.
OAuth into telephony, messaging and LLMs — wire webhooks in minutes.
Twilio
Vonage
Plivo
Meta
LinkedIn
ElevenLabs
OpenAI
Deepgram
Anthropic
Gemini
Azure
HubSpot
ISO 27001 · SOC 2 aligned · GDPR · DPDP
Services
End-to-end automation services
Full-stack AI, process automation, CRM acceleration, virtual assistants, and industry-focused delivery built for measurable business outcomes.
7 service categories|90+ specialized offerings
20
Business Process Automation
- Business Process Automation (BPA)
- Workflow Automation
- CRM Automation
- Sales Process Automation
- Marketing Automation
- Customer Service Automation
CRM and Sales Automation
- CRM Integration and Management
- Lead Capture and Qualification
- Sales Pipeline Automation
- Customer Journey Automation
- Contact Management
- Opportunity Management
Human - Virtual Assistant Services
- Administrative Virtual Assistant
- Executive Virtual Assistant
- Customer Support Virtual Assistant
- Sales Virtual Assistant
- Real Estate Virtual Assistant
- Insurance Virtual Assistant
Customer Experience Solutions
- Omnichannel Customer Support
- Live Chat Support
- Help Desk Support
- Ticket Management
- Customer Onboarding Automation
- Customer Retention Automation
AI and Analytics
- AI Business Intelligence
- Conversational AI
- AI Analytics Dashboard
- Call Analytics and Transcription
- Conversation Intelligence
- Sentiment Analysis
Industry-Specific Solutions
- AI Solutions for Real Estate
- AI Solutions for Insurance
- AI Solutions for Healthcare
- AI Solutions for Travel Agencies
- AI Solutions for Legal Firms
- AI Solutions for Automotive Businesses
Use Cases
Built for revenue teams.
Drop-in workflows for the motions that move pipeline.
Customer Service
Resolve faster, escalate smarter.
Voice + social inbox, full CRM context, auto sentiment & transcripts.
24/7
Coverage
80%
Cost cut
90%
Faster FRT
0
Lost tickets
AI Recruitment
Screen at scale, hire on signal.
Voice screening, KB-scored candidates, auto-pushed to pipeline.
5x
Screening
75%
Time saved
100%
Coverage
Data
Driven
Outbound Sales
Bulk campaigns, intelligent retries.
CSV / Sheets, Hot-Normal-Cold scoring, 3-strike dead-lead revival.
3x
More dials
45%
Conversion
100%
Coverage
90%
Reach rate
Real Estate
Capture, qualify, book — 24/7.
Multi-source intake, voice qualification, Kanban quotations.
Instant
Response
Auto
Scheduling
Qualified
Prospects
Seamless
Follow-up
Industries
Tuned for every vertical.
Domain-aware agents, workflows and integrations — out of the box.
Live deployment
Healthcare
Appointment-grade reliability.
Appointment scheduling
Triage & intake
Prescription reminders
Introducing
Dr. Cognitiev
Specialist AI for developmental and behavioural pediatric care — supporting families navigating ASD, ADHD and neuro-developmental conditions.
Customer VoiceTrusted by teams that
Trusted by teams that
measure every minute.
98%
CSAT post-launch
<24h
Time to deploy
4.9
Avg buyer rating
“Our team uses Cognitiev's agentic AI to instantly respond to property inquiries from both Indian and overseas clients. It feels like we've added a smart sales assistant that works 24/7 — prospect conversions have noticeably improved.”
CEO
Real Estate Firm · NRI & Indian Market
“Agentic AI & automation helps us handle queries from NRI clients across the US, Dubai and India seamlessly. It captures prospects, shares project details and even follows up — taking huge load off our sales team.”
Business Head
Builder · Bangalore Commercial
“We integrated agentic AI & automation into client onboarding — it's professional, quick and surprisingly human-like. Saves us time on initial consultations while keeping our brand's personal touch.”
Founder
Architecture & Design Studio · USA
“Agentic AI & automation manages most of our trip inquiries and sponsorship requests. It gives clients instant answers and keeps us responsive across time zones — a total game changer.”
Owner
Travel Sponsorship & Event Firm · USA
“We started using agentic AI & automation for admissions and parent feedback — it's been amazing. Parents love getting instant updates and our staff saves hours every week on repetitive calls.”
Owner
School · Delhi NCR
“Appointments and patient queries are now handled through agentic AI & automation. Efficient, polite, reliable — patients get instant responses, our front desk can focus on in-clinic care.”
Owner & Physician
Multi-Specialty Hospital
Field Notes
All articlesFrom the Cognitiev desk.
Long-form perspectives on shipping agentic AI & automation in production.
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